Consumer Issues

Business Operations from the Customer Perspective

At Sumitomo Dainippon Pharma, our greatest mission as a pharmaceutical company is to provide a stable supply of high-quality pharmaceuticals made in fundamentally sound, safe operations.

Our efforts in the provision of products, information and services from the customer perspective are described in five categories.

Business Operations from the Customer Perspective
  • Initiatives to Provide Stable Supplies
    Establishment of a Stable Supply System
    Strengthening the Global Supply Chain
    To Respond Flexibly to Changes in the Business Environment
    Strengthening the Distribution System
  • Initiatives to Provide High-quality Pharmaceuticals
    Management of Quality Assurance
    Prompt Responses to Inquiries Using a Unique Information System
    Efforts of Global Safety Information
    Prompt and Accurate Provision of Information to Medical Institutions
    Production Information System "DI-SaGaS"
  • Recognizing and Understanding the Needs of Our Customers
    To Address Unmet Medical Needs
    Reflecting the Needs of Our Customers in Products, Information and Services
    Supporting Informed Consent
  • Initiatives for Access to Healthcare
    Basic Policy
    Contribution to the Achievement of Goal 3 of the SDGs
    Partnership Initiative "Access Accelerated"
    Initiatives for Access to Healthcare
    Participation in the Global Health Innovative Technology Fund (GHIT Fund)
    Fight against Counterfeit Pharmaceuticals
    Responding to Demands for Development of Unapproved or Off-Label Drugs
  • Communications with Patients and Their Families
    The Pharmaceutical Information Center
    Launched Information Websites